Tagging Users
closed
A
Austin Stephenson
Tagging users isn't consistent across accounts. As the creator and owner of all project folders, I have no problem tagging anyone. Those who I've added to the folders with full edit access still cannot tag others sometimes. I'd love it if anyone could tag anyone regardless of folder access or account type.
Katie Ried
closed
Hi all, I wanted to follow up with an update here. The way that tagging works is actually the same as how it works on Dropbox -- in order to tag someone you will need to be logged into a Dropbox account and then you should be able to tag anyone who is in your Dropbox contacts. Here is more guidance on how to add contacts to that list -- https://help.dropbox.com/share/contacts. Please let us know if you have other questions about this functionality!
Katie Ried
under review
Austin Stephenson sorry for the delayed response here. Can you tell me more about which users your team is trying to tag? Are they others who are a part of your Dropbox team or external accounts?
Also if possible can you share a bit more about when/why you'd be tagging others? This will help us think through how we can solve the problem!
D
Diana Gladney
Katie Ried: I've had this issue as well. If we have contractors on our team that are not on the Dropbox account, they don't show up with the ability to tag using the "@" symbol. However, those who are on the team and are on the team Dropbox account, can be tagged when commenting.